General terms and conditions, payment and cancellation conditions

• Our terms and conditions apply
• Our prices
• You can cancel free of charge up to 14 days before arrival.
  After this period, the cancellation fee is 80% of the room price. The same applies to no-shows.
• The reservation must be secured by credit card at the time of booking. The card will not be charged during the booking process.
  Alternatively, to secure the reservation, 100% of the total amount must be paid as a deposit 14 days prior to arrival. For this purpose, we will send you a deposit request with account details and a payment link by email.
• The health resort of Rathen charges a tourism tax per person per night. The exact amount will be calculated at check-in when the guest card is issued. You will find the amount of the levy on our price overview.
• We refer to the current Corona Protection Ordinance. The incidence figures have an influence on our ability and the type of tourist accommodation we can offer. You can find the exact wording of the currently valid Corona Protection Ordinance here.